Shipping policy

Processing Time

Most orders are shipped within 48 hours after the payment is processed. Once your order has shipped, we will provide you with a tracking number that will allow you to track your package.

Delivery Time

International and local shipping rates and time:

Note: These shipping times are calculated using calendar days and should be used as a general guide. Shipping delays may be caused by natural disasters, inclement weather, war, public holidays, and factors outside our control.

Returns and Exchanges

We don't offer returns. If you received a defective product, please refer to our limited product warranty.

Rules for All Products

We accept exchanges within 15 days of purchase (i.e., the date listed on your receipt). Products cannot be exchanged after 15 days from the date of purchase.

If replacement is required due to product quality issues (defective items) or receive wrong products, a video of showing the regarding issue or a photo of product's condition is required for further progress.

If you need to exchange for personal reasons, you will be responsible for the cost of return shipping and any restocking fees in Renpho’s sole discretion based on the nature and condition of the product being returned or exchanged, as well as any other terms of Renpho’s policies.

Procedure to Place an Exchange

1. To place an exchange, reach out to Renpho at support_sg@renpho.com. We will reply to you as soon as possible. If the request for exchange does not comply with the terms above, Renpho will not authorize the return or exchange. If you do not contact us first and you return/ exchange the product without Renpho’s express authorization, we will not be responsible for the loss of goods, and we will not authorize a refund.

Please send the product back to us as required. To avoid any extra charges, please include all original packing materials, manuals, complimentary gifts, and accessories with the product.

Once your exchange is received, we will send you an email to notify you that we have received your returned item. We will also inspect the item and notify you if your request to return or exchange the item was ultimately approved or denied. This assessment will be done in Renpho’s sole discretion based on the condition in which the item was received and any other terms of Renpho’s policies. If everything checks out, we will send out your expected exchange of goods or refund within 1-3 business days. Please note: You will receive the refund in the original form of payment in approximately 5-7 business days.

If you have any questions or would like assistance with your return or exchange, please contact our customer service at support_sg@renpho.com, and we will reply to you as soon as possible.

Late or Missing Refund

Refunds typically require days to process before they are posted on bank or credit card accounts. If you have not yet received your refund, please allow time for it to post and then call your bank or credit card company to check on its status. If the bank or credit card company cannot confirm that the refund is pending, please contact us at support_sg@renpho.com. We will get back to you within 1-2 business days.